Trent Munday

Whenever you add the word 'but' into a sentence, you automatically give yourself an excuse. Try turning your problem statement into an opportunity statement.

With so many facts available to us these days, it seems harder and harder to agree on precisely which of those facts we should embrace as the truth.

A fundamental lesson in marketing - understand the customer experience. A message to hoteliers - luggage is a critical part of your guest's experience.